Frequently Asked Questions
Are NAJ pieces real gold?
Our jewelry is crafted from sterling silver, brass, stainless steel and beautifully finished with a thick layer of 18k gold plating. This gives you the premium look and feel of gold at a more affordable price.
Will the jewelry tarnish?
With proper care, our pieces are made to last. We recommend keeping your jewelry dry and storing it in a pouch when not in use. Avoid contact with perfumes, lotions, and harsh chemicals to preserve the shine.
Is NAJ jewelry hypoallergenic?
Yes! All our pieces are nickel-free and safe for sensitive skin. We use high-quality, skin-friendly materials in every design.
How do I care for my jewelry?
Gently clean your jewelry with a soft cloth. Its best to clean after being exposed to water, sweat, and chemicals. Store in a dry, sealed bag or box to reduce oxidation.
How long does shipping take?
Orders within Malaysia typically arrive in 3–5 working days. East Malaysia deliveries may take slightly longer depending on location.
Do you ship outside of Malaysia?
At this time, we only ship within Malaysia. We hope to offer international shipping in the future — stay connected with us on Instagram or subscribe to our newsletter for updates.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in original packaging. Visit our Returns Policy page for full details.
I have a question that’s not listed here. How can I reach you?
We’d love to help! Reach out to us anytime via our Contact Us page.